Description
Christmas Delivery times
Please note we are experiencing extended delays due to congested shipping networks and increased demand, so order may take longer to arrive.
Any orders placed after 10th December can not be guaranteed to arrive before Christmas.
Shipping in Australia
Free Shipping - Spend over $200*
Standard Shipping (4-10 Business Days ) - $14.95
Fast Shipping ( 3-5 Business Days ) - $24.95
Standard Bulky Shipping Over 10kgs - $29.95
*Bulky or heavy items are not eligible for free shipping
Shipping in New Zealand
NZ Shipping (7-14 Business Days ) - $29.95
NZ Bulky Shipping (7-14 Business Days ) - $49.95
All our items are sent with detailed tracking information via either DHL Express, Toll or Australia Post.
* Free Shipping only available to orders within Australia
Timeframes Explained
The timeframe for order delivery is divided into two parts:
Part 1: Processing Time
Order verification, tailoring, quality check and packaging. All orders are sent to our product team for dispatch within 1 business day after the order is placed. They then processes the order, which can take an additional 1–3 days.
Part 2: Shipping Time
This refers to the time it takes for items to be shipped to the destination. Standard Shipping (free for under 2KGs) is 10-15 working days. Express shipping is 3-5 working days.
Order Tracking
Your order will ship within five business days from the date of your order -- usually much sooner! Once it's been shipped, we'll notify you via email with a tracking link, so you can track its package on its way to you. This will be sent to the email you provided during checkout.
If you do not receive tracking information from us within six business days of your order, feel free to contact us and we'll be glad to help.