To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Items purchase on sale
- Gift cards
To complete your return, please contact us first, quoting your order number and email address, via our contact page. . Please do not send your purchase back to the manufacturer.
If an item is not in its original condition, is damaged or missing parts for reasons not due to our error, we may, at our discretion, choose to offer only a partial refund.
Our return policy lasts 14 days after delivery. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.
If you simply change your mind about your order after ordering and wish to cancel, this can only be done if the item has not shipped yet.
Please note, due to camera, light and your computer screen factors, item colour on product images may not look 100% exactly the same as the real product. We do try in every regard to make our photos look exactly alike to the actual product where possible.
If you experience any issues with your product when it's delivered, please contact us. We'll take a look and advise you of next steps to make it right! If returning an item, once your return is received and inspected we will send you an email to notify you of receipt of the item, and of the outcome.
Please note that we do not refund if you simply change your mind, choose the wrong colour/size etc (though if you change your mind, we'll do what we can to make it right). It is the customer’s sole responsibility to ensure that they have done all the due diligence in selecting the correct item for themselves. This goes for all items sold on Fight Gear Direct. Please choose carefully.
If approved, your refund will be processed to your original method of payment. Usually this arrives to you within 3-5 business days.
I don't see my refund yet?
If you've received a notificaton that we have refunded you, but you don't see the money yet, here's what to do:
- Please allow 3-5 business days for the funds to reach you. Once we've notified you, we will have done what we need to on our side, and the rest is up to the bank or credit card company (in some cases it may take a little longer, depending on your bank / credit card company.
- If this time has passed and you haven't received your refund, first step is to please check your bank account one more time.
- Still no good? Best to contact your credit card company to see where the refund is.
If you’ve done all of this and you still have not received your refund yet, please contact us via our contact page.
Only regular priced items may be refunded, sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. We do not exchange items if you chose the wrong colour, style etc.
To return your product, please contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us, you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.