Shipping in Australia
Free Shipping - Spend over $200*
Standard Shipping (4-10 Business Days ) - $14.95
Fast Shipping ( 3-5 Business Days ) - $24.95
Standard Bulky Shipping Over 10kgs - $29.95
*Bulky or heavy items are not eligible for free shipping
Shipping in New Zealand
NZ Shipping (7-14 Business Days ) - $29.95
NZ Bulky Shipping (7-14 Business Days ) - $49.95
All our items are sent with detailed tracking information via either DHL Express, Toll or Australia Post.
The timeframe for order delivery is divided into two parts:
Part 1: Processing Time
Order verification, tailoring, quality check and packaging. All orders are sent to our product team for dispatch within 1 business day after the order is placed. They then processes the order, which can take an additional 1–3 days.
Part 2: Shipping Time
This refers to the time it takes for items to be shipped to the destination. Standard Shipping (free for under 2KGs) is 10-15 working days. Express shipping is 3-5 working days.
Your order will ship within five business days from the date of your order -- usually much sooner! Once it's been shipped, we'll notify you via email with a tracking link, so you can track its package on its way to you. This will be sent to the email you provided during checkout.
If you do not receive tracking information from us within six business days of your order, feel free to contact us and we'll be glad to help.
Customer ReviewsWrite a review
Thought I was buying from a local company with local stock but product ships from Thailand. Placed my order and paid for express shipping. When a few days passed I reached out for my tracking details and was then told the product I ordered was no longer available. So had to change my order which I did. Then again I had to chase the tracking info. Coming from Thailand via DHL tracking notification says delivered and signed for by me. Which they were not,
So sorry you feel let down! We are a local Aussie company and time to time we ship items directly from the country of manufacture, this is to get you the best price and access to the best range of products, we ship via Air Express which usually gets there within a few days when coming from Thailand. We will follow you up directly about your missing parcel.
The FGD Team.